Can I change or cancel my order after it's placed online?

June 17, 2022

We process most orders within 1 business day. If it has been less than one business day since you placed your order with us on earthbath.com, it's possible we can still help you change your order. ...

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Where is my order?

June 17, 2022

If you ordered directly from our website, you will receive an order confirmation email with tracking number after the order is shipped. You can use the tracking information to see where your packag...

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How do I add my store location to your store locator?

June 17, 2022

If you sell earthbath® products or use earthbath® products in your grooming or self-service wash business, please feel free to fill out this form and we will be happy to add your information to our...

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My business information is incorrect in the store locator. How can I get it corrected?

June 17, 2022

Please fill out this form and we will get your information corrected as soon as possible.

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Where can I buy earthbath® products?

June 17, 2022

Our products are located in independent pet retail locations throughout the United States, as well as Petco, PetSmart and Amazon. You may search for a location near you by using our store locator.

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Why do some of your products contain tea tree oil or eucalyptus oil? I heard they were toxic to pets.

June 17, 2022

Eucalyptus oil and melaleuca oil (tea tree) are wonderfully fragrant essential oils, that in low concentrations, offer great benefits to skin and coat.  The key is that the percentage of oil needs ...

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Are your products certified organic?

June 17, 2022

Our shampoos are not able to be USDA Certified Organic because the certification requires that greater than 95% of the ingredients in the product are certifiably organic, excluding water. Because w...

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Can't I just wash my dog with Dawn dish soap?

June 17, 2022

Please, please don't wash your dog with Dawn dish soap! Have you seen the touching stories about Dawn saving ducks from oil spills in the ocean? That's because Dawn is an incredible grease cutter ...

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Why should I wash my cat?

June 17, 2022

While most cats do a fine job cleaning themselves, some can use a little helping hand from their favorite human. Human cat allergies are also quite common, whether they be between owner and feline,...

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